January 22, 2016
FHA, PHSA & VCH Collaboration: Patient Centred Care and Patient Engagement
Written by jaitken
In 2014, Vancouver Coastal Health, Provincial Health Services Authority and Fraser Health collaboratively engaged the Health Design Lab for a design research project that considered how to improve patient experience in hospitals. The primary goal of that “first stage” project was to fully research and explore the problem space, considering in depth how patients feel about, and experience their treatment in hospitals. The project has now moved into a second, more applied design phase. Here, results from the previous year will inform the development of design outcomes that consider patient engagement and how patient-centred care might be expressed in specific applications. Learn more on our projects page here.