iClinic Systems Inc. (“iClinic”) develops specialist-driven, web-based software solutions, with a focus on electronic medical record (“EMR”) software, iClinicMD, and custom database application solutions for hospital sub-specialty clinics. This software is specialized for both clinical and research purposes and is developed through close collaboration with physicians, healthcare providers, medical office assistants, and administrators from Vancouver Coastal Health, Providence Healthcare, Vancouver Island Health Authority and Interior Health Authority. Through this collaboration with the Health Design Lab, iClinic sought to further develop a visually appealing graphical user interface to improve user experience. The HDL reviewed iClinic’s existing platforms and conducted a usability assessment to identify key areas for improvement. Second, the HDL reviewed the various iClinic modules and developed ways to ensure consistency and cohesive usability across the various modules.