The HDL collaborated with Vancouver Coastal Health (VCH) and its Quality Improvement (QI) team to further support and enhance their work at the Unit-Level with Releasing Time to Care (RT2C). For this project, two HDL Research Assistants were embedded as team members within the VCH QI Team, working one day a week for 3 months on-site at Vancouver General Hospital and Richmond Hospital.
The focus of the collaboration was to consider: how can we embed reliable, meaningful data at the point of care; how can we inspire action through data to improve patient experience and health outcomes; and how might we enhance QI initiatives through the integration of designers on QI teams?
The goal of this project was to explore ways to increase engagement, education and output at the unit-level to ultimately, improve patient experience and health outcomes. This project was a pilot for the integration of designers within QI teams to support the RT2C Initiative, and may look to be expanded upon as a new model for collaboration
Project Lead: Caylee Raber
Design + Research Assistant: Claudia Hopkins, Zora Trocme
Project Coordinator: Nadia Beyzaei