The First Five: Imagining the Entrance Experience at the New St. Paul’s Hospital
How can we imagine the patient and visitor experience for the new hospital?
In 2017-2018, HDL collaborated with the St. Paul’s Hospital redevelopment team to further explore and consider the patient and visitor experience upon entry into the new hospital. Titled “The First Five,” the focus of this project was on the first five minutes, the first five user needs and the first five actions upon entry. This project explored questions such as: What will be the emotional state of people as they enter the facility and how can this be considered in the design of the space and services delivered? How can we create an entrance space that is empathetic, community-centered and supportive?
Engagement Approach
The HDL team used a human-centered design approach to observe, listen and generate insights for the new entrance. Beginning with site visits and ethnographic observations at facilities across the Lower Mainland, our findings informed the development of a set of personas and co-design activities specific to the St. Paul’s Redevelopment project and local community. Utilizing these tools HDL led three community co-design workshops in order to gain insights and recommendations directly from past patients and visitors.
Knowledge Sharing
Through a participatory design process and community engagement, this project resulted in a series of ideas and recommendations for the St. Paul’s Redevelopment Team and the architectural team.
Project Collaborators
Partners:
St. Paul’s Hospital Redevelopment Team
Funder:
Providence Health Care
HDL Project Team:
Caylee Raber
Nadia Beyzaei
Eugenie Cheon
Steph Koenig
Emi Webb
Timeline:
Nov 2017 – Apr 2018
